REFUNDS & RETURNS

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We have a 60-day Money Back Guarantee  for the first purchase of our products after at least two weeks of use  from the time of shipment. Please note the exceptions below. A full  refund of the product will be issued back to the same form of payment  used, less shipping charges (and any applicable shipping tax) per the  policy below.

To prevent abuse, we limit the use of  this guarantee to 3 individual products per any 12 month period for  first-time purchase of that item. If you purchase 3 of the same item,  the money-back guarantee will cover a refund of one of those items, you  may receive store credit for the remaining items. 

Bundles (or orders) with more than 3  products will be limited to a refund of the 3 highest priced, eligible  products in that bundle less any discounts applied to that bundle. The  first-purchase rule outlined herein is enforced for components of those  bundles.

Wholesale or orders that are being resold are not eligible for returns/refunds.

Please contact support@rootznearth.com to initiate the request with the Order Number and specific products.

Orders that are returned as undeliverable, refused at point of delivery or otherwise returned  without prior authorization are eligible for a refund per the policy  above less inbound/return shipping fees that we are charged to recover  your order. Please allow 2-4 weeks from the time the order is received  by our warehouse for these to be processed. Items that do not qualify for first-time use are non-refundable.

Quality-Related Returns: We  stand behind the quality of our products. Any requests for a  quality-related issue need to be evaluated. Please contact Customer Care  at support@rootznearth.com with your order number and additional relevant issues.

1. Discounted or Discontinued items are not eligible for Refund.
2. All  clothing and accessories such as coffee cups are considered final and  not     eligible for return or refund. 
3. Gift cards are non-refundable, not for use on Subscriptions, no exceptions.
4. Any purchase made with a gift card is non-refundable.
5. All Supplements, Personal Care, and Food items are non-returnable. 
6. Money-Back Guarantee is limited to per Product, not Flavors.
7. All sales are final on e-books

We can only refund the original  payment method. In the event that method is no longer available the  refund will be forfeited. Refunds typically take 5-7 business days to be  received by the customer although it may take longer depending on the  bank or credit card company.

We cannot process refunds to prepaid debit cards.

Orders paid by cashier check or money  order will receive a check via mail only to the original billing name  and address. No exceptions will be made to prevent fraud.

Per our International Shipping policy, orders shipped outside the USA are not eligible for returns.